Fifi 
Under Chile’s telecommunications regulations, appointing a local representative is not optional—it is a legal requirement for any foreign manufacturer marketing or importing wireless and telecommunication equipment into the country. Resolution Exenta Nº 737 (2025) establishes that the Declaration of Conformity (DoC) and corresponding verification webpage must include the details of a registered Chilean representative. This representative serves as the official contact for regulatory communication and ensures continued compliance with Chile’s digital labeling and documentation framework.
The Role of the Local Representative
TheChilean representative acts as the manufacturer’s authorized point of contact for SUBTEL and other national authorities. Their responsibilities include maintaining compliance documentation, coordinating technical updates, and ensuring that information displayed through QR linked verification webpages remains accurate and accessible. This role is critical for enabling regulatory transparency and ensuring that devices can be traced back to a responsible entity in Chile.
Why a Representative Is Required
Foreign manufacturers are often located outside Chile and may not have direct communication channels with regulatory bodies. To address this gap, Resolution 737 requires that every Declaration of Conformity list a registered Chilean representative.
The representative’s contact information must appear on the product’s QR verification page so that SUBTEL or consumers can easily reach the responsible party.
This requirement supports accountability and facilitates market surveillance.
Responsibilities Under the DoC Model
Under the Declaration of Conformity system, the local representative plays a central role in ensuring ongoing compliance.
Their responsibilities include:
• Verifying that the manufacturer has issued a valid DoC for each device.
• Maintaining records of technical documentation and test reports as evidence of conformity.
• Coordinating with manufacturers to update QR linked webpages whenever product details or representative information change.
• Responding to SUBTEL inquiries or audit requests on behalf of the manufacturer.
• Ensuring that all imports into Chile comply with the frequency and power limits defined by Resolution Exenta Nº 1985 (2017).
Benefits of Having a Local Representative
Appointing a qualified representative offers both legal and operational advantages:
• **Regulatory Access** – SUBTEL can communicate directly with a local contact in case of audits or market questions.
• **Documentation Management** – Ensures that DoCs and technical records are available in Chile for inspection.
• **Compliance Continuity** – Facilitates updates to QR pages and DoC information as products evolve.
• **Customs Support** – Simplifies clearance by providing local verification of import documents.
• **Consumer Confidence** – Adds credibility by displaying an authorized Chilean contact on verification pages and labels.
Choosing a Qualified Representative
Manufacturers should select a representative experienced in telecommunication and wireless regulations. A qualified representative should understand the requirements of Resolution 737 and be capable of maintaining records for audits. Before designation, manufacturers should establish a formal agreement that defines responsibilities, confidentiality, and document control. This ensures clear accountability and streamlined communication with SUBTEL.
What Happens If a Representative Changes
If a manufacturer replaces its Chilean representative, the change must be reflected immediately on the QR linked verification page and in the Declaration of Conformity. Failure to update this information can result in non compliance findings during audits or import checks. Manufacturers should keep records of all previous representatives and maintain clear documentation for traceability.
Ongoing Compliance and Audits
SUBTEL may conduct spot checks or request evidence of compliance from the registered representative. The representative must be able to provide test reports, DoCs, and other documentation promptly. Regular internal reviews between manufacturers and representatives help ensure that all products remain aligned with Resolution 737 and Resolution 1985. Effective coordination prevents disruptions in market access and reduces the risk of penalties.
Preparing for the 2026 Enforcement Date
By February 22, 2026, all products marketed or imported into Chile must feature a QR code and verification webpage that lists the Chilean representative’s information.
Manufacturers should finalize representation agreements and update labeling to meet the requirements of Resolution 737. Early compliance ensures smooth transition to the new system and prevents delays at customs
Conclusion
The local representative is a core element of Chile’s Declaration of Conformity model. By acting as the authorized contact for regulatory and consumer inquiries, the representative ensures that manufacturers outside Chile can fulfill their obligations under Resolution Exenta Nº 737 (2025) and Resolution Exenta Nº 1985 (2017). Establishing this partnership early and keeping documentation updated will help manufacturers maintain market access and build trust in the Chilean market ahead of the 2026 deadline.
